F&Q’S

Product

What are the main features of SunBase?

SunBase is a versatile outdoor furniture designed to provide total comfort. It can be used as a support for your parasol, a serving table, a mobile cooler, a Bluetooth speaker, and a USB charger. SunBase also includes accessories such as yours.

What does the SunBase box contain?

Discover the complete contents of the SunBase box to ensure you have all the items included upon delivery:

  • SunBase x1
  • Corkscrew x1
  • Removable battery x1
  • Protective cover x1
  • Power cable x1

 

What material is SunBase made of, and how does it resist weather conditions?

Mindful of sustainability, SunBase is partly made using UV-resistant recycled materials, ensuring great durability. SunBase is specially designed to resist outdoor conditions and accompany you for as long as possible.

Usage

How can I assemble/install SunBase?

Assembling SunBase is simple and does not require any special tools. Detailed instructions are included in the packaging to guide you through the installation process. Visit our YouTube channel to watch a video by clicking on the following link.

Does SunBase require specific maintenance?

SunBase is designed to be easy to maintain. Regular cleaning with water and mild soap is recommended to maintain proper functioning and durability.

Can I leave SunBase outside all year?

Yes, SunBase is designed to withstand outdoor conditions. However, it is recommended to protect it with a protective cover when not in use during long cold and humid periods.

Warranty

What warranty is offered for SunBase?

SunBase comes with a limited XX-year warranty covering manufacturing defects and material-related issues. For more details, please refer to our warranty policy.

How can I make a warranty claim?

For any warranty claims, please contact your local SunBase retailer. Find all our partners by clicking on the following link to access our map of authorized partners. Also, feel free to contact our customer service at [email address/phone number]. You will need to provide proof of purchase and details about the issue encountered.

Order and Delivery

For our individual customers, please contact your authorized SunBase retailer to know your delivery details. For our partners, please contact us via your SunBase platform space.

Customer Support

How can I contact SunBase customer service?

Please contact the SunBase partner where you made your purchase. Being authorized, they will forward your queries if necessary. Our customer service is available via email at [email address] or using our contact page. We are here to answer all your questions from Monday to Friday, from 9 am to 5 pm.

 

Is there technical support available for specific questions?

The SunBase partner where you made your purchase is qualified to assist you with any specific questions regarding the use or maintenance of SunBase.

Others

Is SunBase suitable for all types of outdoor spaces?

Yes, SunBase is versatile and adapts to different types of outdoor spaces with surfaces allowing the proper functioning of the wheels, such as gardens, terraces, patios, spaces around your pool, etc.